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Frequently Asked Questions
Artizom in downtown Charleston is located at 334 E. Bay St. in the
Ansonborough Square shopping center. Blockbuster and East Bay Deli are also
in this shopping center and easier to spot. Parking is available in the shopping
center and in the small lot across Inspection St. For a map click here.
Artizom at Freshfields is located in Freshfields Village on John's Island. We are
very close to both Kiawah and Seabrook Islands. For a map click here.
- How long does it take to have something framed?
Our turnaround time is 2 weeks. Some special order frames take longer. There
is a surcharge for RUSH orders.
Artizom requires at least a 50% deposit on all orders. Your balance is due at
completion of your order.
- Do you sell ready-made frames?
No, we are a custom frame shop we build every frame to the size of the artwork.
However, we do sell what we like to call "Jackie Frames" (Jackie was the first to
make them). These are 4 x 6 and 5 x 7 photo frames with easel backs made
from our extra moulding.
- Do you just replace broken glass?
- Can I just get a mat cut?
- Can you frame my (anything you can think of goes here)?
Probably. Most things that people ask if we can frame, we can. We've framed
needlepoint, sport jerseys, currency, plates, and even tutus.
- I would like to have a textile framed. Is there anything special I should
do before I have it framed?
Yes. We do not clean or iron/steam fabrics. If there are stains or wrinkles that
you would like removed, we suggest you have them treated by a professional
before bringing your textile to us. Please be aware some textiles may be too old
and/or delicate to withstand cleaning and pressing.
- Can you repair my artwork?
- I have a valuable piece of artwork that was framed a long time ago.
Should I be concerned about non-archival materials?
Yes. Several works that were framed many years ago have sustained damage
from acidic materials such as cardboard backings and masking tape. Things to
look out for are yellowing matboards, artwork that is yellowing around the edges,
and cardboard visible from the back of the frame.
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